Frequently Asked Questions

  1. What areas do you service?

    We provide pet waste pooper scooper service in the following Mid-South Areas: Memphis, Germantown, Collierville, Cordova, Bartlett, Lakeland, Arlington and Oakland, Tennessee. Plus, Olive Branch and Southaven, Mississippi.

    We also service these are codes:38002, 38060, 38016, 38018, 38103, 38104, 38107, 38111, 38112, 38115, 38117, 38119, 38120, 38122, 38125, 38133, 38134, 38135, 38138, 38139, 38141, 38654, 38672.

    If you do not see your zip code or city listed, please give us a call. We can service your pets yard as well.

  2. Do you service Commercial accounts as well as Residential accounts?

    Yes! If your business or community has public areas that are host to pets, we can help keep those areas clean with our pooper scooper service. Our commercial clients include vets, homeowners associations, businesses, private schools and others. Please contact us to discuss options for Commercial pet waste removal.

  3. How often does your company service our yard?

    Most of our customers prefer pet waste removal service once a week. We also offer our “Ultimate Package” for twice a week pooper scooper service in select parts of Memphis.

  4. Do you work through the winter?

    Yes. Dogs keep making their messes all year long, and our company continues to clean up and remove dog waste through winter.

  5. What happens when it rains or snows?

    We work in most weather, but snow or very cold weather can stop us. If there is more than about half an inch of snow, we will postpone that day’s service until the next day or two, when the snow melts away. If snow stays on the ground for more than a week, but there is no new snow to cover it, we will do regular pet waste cleanups to prevent excessive accumulation.

    Our company will usually work in the rain. A very heavy rainfall may stop us, though. We will most often be able to make up the work later in the week.

  6. What if my regular service day falls on a holiday?

    When a holiday falls on a regular service day, we will usually be out there the following day. Service returns to the regular day the following week.

  7. Should I unlock my gate?

    Yes. Since technicians are not to climb or jump over fences, please have your gate unlocked on your pooper scooper service day. You may provide us with a key to the lock or tell us the combination if that will be convenient for you. If you like, we will loan you a combination lock at no cost to you.  If a gate is locked when we arrive and we cannot perform the pet waste service, a charge is still incurred.  We will be out the next week and remove the double pet waste accumulation.

  8. Can you work with our dog in the yard?

    In most cases, yes. We get along well with dogs; however, there are some cases when a dog will not let our worker into the yard to perform pooper scooper services. If you know that your dog is not good with strangers, or it becomes apparent that your dog will not allow us to clean the yard, then we ask that you restrain or confine the dog. We don’t want to take any unnecessary risks with your dog or our employees.

  9. What if I want to skip a service day?

    You will not be charged if you call the company office in time for us to tell the service technician to skip your yard that day. If the dog will be gone from the yard for a couple of weeks, or for some other reason you want us to skip your yard for a day or more, we can hold service and you will not be charged for those days. However, if your gate is locked or the dog will not allow us to clean the yard when we come to do the work, it may be necessary to charge for the service call that could not be completed. If, for instance, you get to work and remember that the gate is locked, call us early to tell us to skip that day so that you will not be charged.

  10. How do I pay you and can I pay with a credit card?

    We will send an invoice in the mail at the end of each month for that month’s pooper scooper service, after the work is all done. If you prefer to pay by credit card, contact us and we will charge your card each month. One less bill to worry about! There is a $5.00 late fee for accounts not paid by the 25th of the month following the service.

  11. Are there any contracts I have to sign?

    No. We can start and stop your service over the phone. We do not require contracts, there is no minimum service period, and there is no advance notice required to cancel service.  Try out a clean and healthy yard for a few months and we assure you that you will be hooked!

  12. Is there an extra charge for the first time?

    There is an extra charge for the first time service due to accumulated pet waste over time.

  13. Is it possible to get a one-time only service?

    Sure! One-time-only, or short-term pooper scooper service may be easily arranged.

  14. What does your company mean by SATISFACTION GUARANTEED?

    We promise that you will get pet waste removal service you are happy with or you don’t have to pay for it! We know our business depends on doing excellent work, and it’s the quality of our service on which we stake our success. We’re working very hard to make our name mean reliable, high-quality pooper scooper service. We strive to provide perfect service, but if there is ever a time when our service is not completely satisfactory, please let us know right away. We will make it right, either by coming back to re-clean the yard the same day or the next day, or by crediting your account so you won’t be charged.